Support
Help with the Jordan Create app.
Get help with signing in, your pass, your profile and your account in the Jordan Create guest app.
In short
- Email marhaba@jordancreate.com. A real person on the team reads every message.
- On the day of an edition, WhatsApp the welcome team on +962 78 117 6283.
- Most answers are below, from sign-in codes to deleting your account.
Contact us
Email marhaba@jordancreate.com from the address you sign in with, and tell us what you tried and what you saw. On the day of an edition the fastest way is WhatsApp: +962 78 117 6283. You can also open WhatsApp from the app: FAQ, then Ask us on WhatsApp.
Signing in
- The app signs you in with a six-digit code sent to your email. There is no password to remember.
- No code? Check your spam or promotions folder, then tap Resend code after a minute.
- Codes expire after a short while. If one stops working, request a new one.
- Signed out unexpectedly? That happens when a session has been idle for a long time. Sign in again with the same email and everything is where you left it.
Your pass
- Your pass appears in the Pass tab once your ticket is linked to the email you signed in with.
- Until then the Pass tab shows a sample pass that is not valid at the door. Get your ticket at jordancreate.com.
- Registered with a different email? Sign out from Menu, Settings, then sign in with the email on your ticket.
- On iPhone you can add your guest card to Apple Wallet from your card.
Your profile and network
- Edit your role, bio, photo and social links from Menu, Profile.
- Pick your interests from Menu, Interests. Home then suggests panels and acts that match.
- Scan another guest's card QR with your phone's camera to open their profile and keep them in your network.
Reporting a profile
- Open the guest's card, tap the ⋯ button at the top, then Report this profile. Choose a reason, add details if you like, and tap Send report.
- You get an email confirming we received it, the team reviews it, and a member of our team contacts you to follow up. The guest you reported is not told who sent it.
- If you feel unsafe at the event, speak to any member of the Jordan Create team or venue security straight away.
Blocking a guest
- Open the guest's card, tap ⋯, then Block, and confirm. You can also tick Also block when you report someone.
- Neither of you will see the other's card or appear in the other's network. They are not told.
- To unblock someone, open Menu, Settings, Safety & security and tap Unblock.
Notifications
Turn event updates on or off in Menu, Settings. If your phone has blocked notifications for Jordan Create, allow them in your phone's Settings first.
Deleting your account
Delete your account from Menu, Settings, Delete account. The full steps, and what is removed and kept, are on jordancreate.com/delete-account.